These Terms of Service outline the agreement between My Remote VA (referred to as “we,” “our,” or “the contractor”) and you (referred to as “the client”). By using our services, you agree to follow these terms. If you do not agree, you should stop using our website and services immediately. Violating these terms may result in your account being canceled without notice.
We may change, update, or cancel these terms at any time without prior notice. If you continue using our website or services after changes are made, it means you accept the updated terms.
1. Service Guarantee
We promise to provide our services with skill, care, and professionalism. We may assign tasks to different team members at our discretion.
2. Who Can Use Our Services
- You must be at least 13 years old to use our services.
- Some tasks may require you to be 18 or older.
- We may ask for proof of identity before granting access.
- If you were previously removed from our services, you are not allowed to use them again.
3. Independent Contractor Status
We are an independent contractor, not your employee. That means we do not get employee benefits such as health insurance, sick leave, or retirement benefits from you.
4. Privacy of Your Information
- To create an account, we collect your name, phone number, and email.
- If you make a purchase, we may need your credit/debit card details.
- We only use your information to improve our services.
- We do not store any information that you have deleted from your account.
5. Account Security
- When you sign up, you will get access to your My Remote VA Dashboard, where you can manage tasks.
- You are responsible for everything that happens under your account.
- Do not share your password with anyone.
- We are not responsible for any losses if someone else uses your account due to your failure to keep it secure.
6. Task Requests
- You can submit tasks through phone, email, or SMS.
- Each request should contain only one task to ensure faster processing.
- If you have multiple tasks, send separate emails for each.
- If you have concerns about service quality, contact us at info [ at ] myremoteva [ dot ] com.
7. Your Responsibilities
- Your virtual assistant (VA) works under your direction.
- If you give your VA access to your personal or business data, you do so at your own risk.
- You must have the rights to use any content or images you ask the VA to use.
- Payment is required before we begin work.
- Plans renew automatically unless you cancel.
- If your payment is declined, your services will be paused until payment is made.
- You are responsible for any extra costs required to complete your tasks.
8. Prohibited Uses
You may not use our services for illegal or unethical purposes, including:
- Spreading offensive, racist, illegal, or harmful content.
- Advertising false or misleading products or services.
- Sharing copyrighted content without permission.
- Hacking or attempting to access unauthorized accounts.
- Sending spam messages or chain emails.
9. Limitation of Liability
- We are not responsible for any damages caused by your use of our services.
- If we are found responsible for any direct damages, the most we would have to pay is the amount you paid for our services during the affected period.
10. Keeping Information Private
- We will not share your confidential information with anyone else.
- We will not use your private information for our own benefit.
- This does not apply to information that is already public or known before you shared it with us.
11. No Solicitation Policy
- You cannot hire or encourage any of our VAs or staff to work for you directly.
- If you violate this rule, you must pay us a penalty fee.
12. Third-Party Links
- Our website may contain links to third-party websites.
- We are not responsible for their content, services, or updates.
13. No Guarantees on Website Information
- We try to provide accurate information, but we do not guarantee that everything on our website is always correct or up to date.
- Use any information at your own risk.
14. Refund Policy
- Refunds are available within 10 days of purchase only and not renewals if you have a valid reason and have not used your hours entirely.
- If you do not use your plan’s hours, you cannot get a refund.
- If you forget to cancel a subscription before your next billing date, you will not receive a refund.
- If there is a billing error, we will refund the amount after approval.
15. Following the Law
- We operate from India and follow Indian laws.
- If you use our services from another country, you are responsible for complying with your local laws.
- We will cooperate with law enforcement if required.
16. Free Trials and Discounts
- Free trials and discounts may be available occasionally.
- We may charge you if you continue using the service after the free trial ends.
- We can end free trials or discounts at any time without notice.
17. Service Interruptions and Termination
- We may pause or stop services at any time without prior notice.
- We are not responsible for unexpected technical issues beyond our control.
18. Cancelling Your Subscription
- You can cancel your subscription from your My Remote VA Dashboard.
- If you cancel, you will not be charged in the next billing cycle.
- If you forget to cancel and are charged, no refunds will be given.
19. Our Intellectual Property
- Everything on our website (text, images, logos, videos, etc.) belongs to My Remote VA.
- You cannot copy, distribute, or modify our content without permission.
20. Sharing Feedback
- If you send us suggestions or ideas, we may use them without compensating you.
- We are not obligated to use any suggestions you provide.
Need Help?
If you have any questions about these terms, contact us at info [ at ] myremoteva [ dot ] com.
By using our services, you agree to these Terms of Service.
